Privacy policy

Privacy Policy

Last updated: September 2026

This Privacy Policy explains what personal information Avenza collects when you visit or buy from avenzaconcept.com, why we collect it, who we share it with, and the choices you have. Avenza is a brand operated by Outfit Lab Corp ("Avenza", "we", "us", "our").

1. Information we collect

Information you give us: name, email address, shipping and billing address, phone number, order contents, and any message you send to customer care. If you leave a product review, the name and content you submit.

Payment information: card and payment details are entered directly into our payment processor's secure checkout. We do not receive or store full card numbers. We receive confirmation of payment, the last four digits of the card, and the billing address.

Information collected automatically: device type, browser, IP address, pages viewed, referring site, and interactions with the store, collected through cookies and similar technologies.

We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with information, write to us and we will delete it.

2. How we use your information

To process, ship, and track your order, and to handle returns and refunds.
To contact you about your order, including shipping confirmations and delivery issues.
To provide customer support and respond to your enquiries.
To send marketing emails or text messages, where you have opted in. You can withdraw consent at any time.
To detect and prevent fraud, chargebacks, and abuse of our store.
To understand how the store is used and improve our products, sizing information, and service.
To meet legal, tax, and accounting obligations.

3. Who we share it with

We do not sell your personal information. We share it only with the service providers we need to run the store, and only to the extent required to do their job:

Shopify Inc. — the e-commerce platform hosting this store.
Payment processors — to authorize and settle payments and to handle disputes.
Suppliers and shipping carriers — to fulfill and deliver your order and provide tracking.
Review and marketing tools — to publish verified customer reviews and, if you opted in, send marketing messages.
Analytics providers — to measure store traffic and performance.

We may also disclose information where required by law, to enforce our terms, or to protect our rights, property, or safety.

Because our suppliers and service providers operate in several countries, your information may be processed outside your country of residence, including outside the United States and Canada.

4. Cookies

We use cookies to keep your cart and session working, remember your preferences, measure traffic, and, where applicable, support advertising and abandoned-cart reminders. You can block or delete cookies through your browser settings, though some parts of the store may stop working correctly if you do.

5. How long we keep it

Order records are retained for as long as needed to fulfill the order and afterwards for the period required by tax, accounting, and consumer protection law. Marketing contact details are kept until you unsubscribe. Support correspondence is kept while it remains relevant to your account and any potential dispute.

6. Your rights

Wherever you live, you may ask us to:

Confirm what personal information we hold about you and receive a copy of it.
Correct information that is inaccurate or incomplete.
Delete your personal information, subject to records we must keep by law.
Stop sending you marketing messages.

California residents. Under the CCPA/CPRA you also have the right to know the categories of personal information we collect, use, and disclose; the right to delete and to correct; the right to opt out of the sale or sharing of personal information; the right to limit the use of sensitive personal information; and the right not to be discriminated against for exercising any of these rights. We do not sell personal information and we do not share it for cross-context behavioral advertising in exchange for money.

Canadian residents. Under PIPEDA you may access the personal information we hold about you, challenge its accuracy, and withdraw consent to its use, subject to legal and contractual restrictions.

To exercise any of these rights, email outfitlabcorp@gmail.com with the request and the email address used on your order. We will verify your identity using information already associated with your account — we will never ask you to send a copy of a government-issued ID by email — and respond within 30 days. An authorized agent may submit a request on your behalf with written permission.

7. Email and SMS marketing

We send marketing messages only to customers who have opted in. Every email includes an unsubscribe link. If you have opted in to text messages, reply STOP to any message to stop receiving them, or HELP for assistance. Message frequency varies, consent is never a condition of purchase, and message and data rates may apply. Opting out of marketing does not stop transactional messages about an order you have placed.

8. Security

We use the security measures provided by our platform and payment processors, including encrypted transmission of payment data, and we limit access to personal information to those who need it to do their work. No method of transmission or storage over the internet is completely secure, so we cannot guarantee absolute security. If you hold an account with us, you are responsible for keeping your password confidential and for activity carried out under it. Tell us promptly if you suspect unauthorized access.

9. Third-party websites

Our store may link to websites we do not operate. We are not responsible for their privacy practices, and we recommend reading their policies before sharing information with them.

10. Changes to this policy

We may update this Privacy Policy as our store, our tools, or the law change. The revised version takes effect when posted on this page, and the date at the top shows when it was last changed. Material changes will be communicated to customers who have an account or an active order.