Refund policy
AVENZA CONCEPT
RETURN POLICY
PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS; CHARGES APPLY.
Can I return my order? Yes, it is possible.
If you are not satisfied with the items you ordered, you have the option to return them within 30 days of receipt.
In this case, the order must meet the following conditions:
1. The order still contains all the appropriate parts and components, and the packaging has arrived exactly like the product.
2. Normal handling of the product is evident; breakage due to careless handling is excluded.
3. Products for which hygiene is important have been thoroughly cleaned before the return process begins.
4. The product was found to be defective immediately upon receipt.
5. We reserve the right to charge the customer for shipping costs.
6. The return will be processed within 7 business days, and if the conditions are met, the return will be officially acknowledged within this period.
*We reserve the right to refuse returned items if we suspect that the items have been used or damaged through no fault of our own.
How can I return my order? If your order meets the above conditions, you must follow the steps below to start the return process.
-Send an email to: Outfitlabcorp@gmail.com
-Make sure the email includes the following:
Order number
Reason for the return request, photo of the product in case of breakage, customer's first and last name, customer's address
We will then get in touch with you and provide the return address. Never send the return to the original sender; we will send you the correct address once you request it. You, the customer, are responsible for the shipping costs of returning the product. The consumer has the right of withdrawal in accordance with the following provision if the consumer is a natural person who enters into a legal transaction for purposes that are not predominantly related to their commercial or professional activity:
A.
CANCELLATION CONDITIONS
Right of cancellation
The cancellation period is 14 days from the day on which you, or a third party named by you other than the carrier, received or accepted the last goods.
Since we work with a fully automated system, orders are processed as soon as they are placed. Therefore, we cannot interrupt the shipping process until delivery, which means a refund upon receipt of the goods is not possible.
To exercise your right of withdrawal, you must inform us (AVENZA CONCEPT) by means of a clear statement (for example, by email) of your decision to withdraw from this contract. The withdrawal is completed once we have received the goods. The costs of returning the goods will be borne by the buyer.
Registration for shipments in transit
Since our products are shipped from Asia, there may be longer transit times beyond our control. If the products are already on their way to you, cancellation is not possible. Please wait until you have received the goods and then return them. Of course, you may inform us in advance of your cancellation. To ensure the fastest possible return, we ask that you send us a shipping confirmation.
Consequences of withdrawal: If you withdraw from this contract, we must refund all payments we have received from you, with the exception of delivery costs (except for additional costs resulting from your choice of a delivery type other than the cheapest standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notice of your withdrawal from this contract and receipt of the goods. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees for this refund.
1. ** ALL RETURNS WILL BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.