Refund policy

Return & Refund Policy

We want you to be happy with what you receive. If something is not right, you have 30 days from the date of delivery to request a return.

Please note that we do not offer free returns. Return shipping is paid by the customer, except where the item arrived damaged, defective, or incorrect.

Return conditions

To be accepted, an item must be:

Unworn, unwashed, and unaltered, with no signs of use, perfume, or marks.
Returned with all original tags, packaging, and any included components.
Free of damage caused after delivery.

We reserve the right to decline a return that arrives worn, damaged through no fault of our own, or outside the 30-day window.

Items that cannot be returned

Earrings and other pierced jewelry, for hygiene reasons.
Swimwear and intimates where the hygiene liner has been removed.
Items marked Final Sale at the time of purchase.
Gift cards.

How to start a return

Email outfitlabcorp@gmail.com within 30 days of delivery and include:

Your order number
Your first and last name
The item or items you wish to return and the reason
Photos of the item, if it arrived damaged or incorrect

We will confirm your request and send you the correct return address. Please wait for that address before shipping anything back — do not return the parcel to the sender address printed on the package, as those returns cannot be traced or refunded. Return parcels may be directed to an international facility, so we recommend using a tracked service.

Damaged, defective, or incorrect items

If your order arrives damaged, faulty, or is not what you ordered, email us within 7 days of delivery with photos of the item and the packaging. We will cover the cost and send a replacement or issue a full refund, at your choice. You will not be asked to pay return shipping in these cases.

Refunds

Once your return arrives and passes inspection, we process it within 7 business days and notify you by email. Approved refunds are issued to the original payment method. Depending on your bank or card issuer, it can take a further 5–10 business days for the funds to appear on your statement.

Refunds cover the price of the returned items. Original shipping costs and any duties already paid are not refundable, and return shipping costs are not reimbursed except in the cases described above.

Exchanges

We do not process direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order so your preferred size is not sold out while the return is in transit.