Shipping policy

Shipping Policy

We offer free standard shipping on all orders.

Order processing

Orders are processed Monday through Friday, excluding holidays. Please allow 1–3 business days for your order to be prepared and dispatched. During launches, sale periods, and holidays, processing may take slightly longer.

Delivery times

Delivery time begins once your order has been dispatched, not when it is placed. Estimated transit times:

  • United States: 3–15 business days
  • Canada: 3–16 business days
  • Other destinations: 6–20 business days

These are estimates, not guarantees. In rare cases — customs inspections, carrier backlogs, or severe weather — delivery may take longer. If your order has not arrived within 40 business days of dispatch, contact us at outfitlabcorp@gmail.com and we will resolve it with a replacement or a full refund.

Tracking

You will receive a tracking number by email as soon as your order ships. Tracking information can take 2–5 business days to begin updating after the label is created. If your tracking has not moved after that window, please write to us.

Shipping address

Please check your shipping address carefully before completing checkout. We can only update an address before the order is dispatched, so write to us as soon as possible if something needs to change. We are not able to recover orders delivered to an incorrect address supplied at checkout, though we will always try to help.

Duties and import taxes

Orders shipped outside the United States may be subject to customs duties, import taxes, or handling fees set by the destination country. These charges are not included in your order total and are the responsibility of the recipient. Refused parcels that are returned to us due to unpaid duties are refunded minus any shipping or handling costs incurred.

Cancellations

If you need to cancel an order, email us within 12 hours of placing it. Once an order has entered processing we can no longer cancel it, but you may return it under our Return Policy once it arrives.


We appreciate your understanding and patience during these difficult times, and we strive to provide you with the best possible shopping experience.
We will provide you with a tracking number so you can monitor the status of your order in real time and stay informed about the progress of your delivery.